Ticketing Procedures
By following these steps, you can quickly and effectively raise a Jira ITSM support ticket for major platform issues, ensuring that your problem is addressed promptly and efficiently.
How to raise an AccuKnox support ticket?¶
Step 1: Please click the following URL for raising the ticket: https://accu-knox.atlassian.net/servicedesk/customer/portal/1
Step 2: The page will ask for you to input the mail ID for signup
Step 3: After giving the email ID and selecting next will ask the user to sign in with a password
Step 4: Once users click the sign up with password, they will get an email for setting the password to the registered email id.
Step 5: After clicking the link and setting up the password and username login into the customer portal again https://accu-knox.atlassian.net/servicedesk/customer/portal/1
Step 6: Click on the Submit a request or incident option to create the issue
Step 7: To create an issue fill out this form and click send. Once it is clicked, the issue is created, and you will get a confirmation email to your registered email ID.
How to track the issue resolution status?¶
To track the issue raised by the user they can log into the customer service portal using the link https://accu-knox.atlassian.net/servicedesk/customer/portal/1
Step 1: Click on the requests section in the top left corner of the screen
Step 2: Here you will find the list of issues created by the user and their status
